Consumers Will Manage All Brand Interactions Via Their Smartphones

POSTED BY Greg Keating ON Oct 9, 2015 1:30:00 AM

Whether in an app or through a mobile friendly website, it is hard to avoid the fact that your customers are all finding you through mobile.


I spent the last couple of months interviewing marketers and vendors to understand how brands integrate push notifications and in-app messages in their marketing strategy.

Even though my research was primarily focused on mobile apps, I was convinced that there was much more at play. In fact, brands that can harness the power of contextual data to consistently deliver customer value will deliver compelling brand experiences that will build brand preference and, ultimately, loyalty.

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